First Line Service
The majority of ATM service calls are corrected by a First Line service technician. If the problem cannot be resolved by this first response, it will be escalated and coordination will be made with the appropriate personnel for resolution. Clients who utilize us for this service enjoy ATM uptime of over 99.6%.
Dynamic ATM Services, Inc. can manage all aspects of First Line operations freeing you up to focus on higher priorities. Our First Line Service includes:
• Service dispatch
• Minor repairs
• Supply replenishment
• Cash replenishment
• ATM balancing/settlement
• Audit delivery
• Monthly service reports
• Video system management
• Coordinate third party vendors
• General ATM cleaning
• Detailed ATM cleanings available for an additional fee (see ATM cleaning page)
We believe it is not too much to expect that your ATMs be replenished on an agreed upon schedule and have supplies replenished and audit delivered as promised. Our armored program is designed to give you the best possible service. We offer competitive pricing and flexible programs for your cash replenishment needs.
Deposit Pickup and Delivery
We work closely with you and your staff to tailor deposit pickup access procedures, audit requirements and delivery deadlines.
Second Line Hardware Maintenance
Since all hardware service calls are included as part of your Service Plan, it is in our best interest as well as yours, to keep your ATMs in peak condition. The service includes limitless service to repair ATM hardware failures and all parts, labor, travel time and mileage.
ATM rigging includes receiving, delivering and setting up an ATM. Our rigging services are performed by experienced, properly dressed professionals. The loading of ATM software, configuration with the host and bringing the ATM live can also be part of the package. ATM removal, transportation, ATM storage and selling or disposing of your ATM is also available.
Modify your ATM the way you and your users would like; add or remove depositories or cash canisters, change from a motorized card reader to a dip, upgrade to color sunlight viewable monitors, add cameras and housings, paint the facia or surround, change signage. Whatever your needs, we can do it.